A customer scans the QR displayed at a shop, enters the UPI PIN and receives a successful-payment message, but the merchant receives nothing. The problem may be a delayed or failed transaction, a fake screenshot, a wrong QR or a physical QR-replacement fraud in which a criminal pasted another VPA over the merchant's genuine code. This guide explains how to compare the shop identity, merchant VPA and app-resolved beneficiary; preserve the physical QR sticker and CCTV; trace the transaction ID and beneficiary account; distinguish a successful wrong-payee payment from a failed UPI transaction; re
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